An opportunity has opened up for an experienced administrator to join our “Client Information Administration” team. We are accepting applications from Melbourne, Sydney & Brisbane.

The primary responsibility of this role is to ensure accurate and timely data entry of client information into our client database.

This is a full-time permanent position.

Daily responsibilities include

• Add and maintain core information for all parties involved in Intellectual Property matters (clients, associates, applicants, suppliers, etc.) in our database.
• Capture and update information such as name, address, contact details, employees, billing and renewal instructions.
• Maintain bespoke client “standing instructions” on the firm’s Intranet.
• Liaise with assistants and attorneys to ensure we maintain accurate and up-to-date client instructions.
• Manage the new client “Letter of Engagement” on-boarding process.
• Perform conflict checking using our purpose-built software.
• Execute large portfolio updates requested by staff or clients.
• Assist staff with queries related to Names information.

What we are seeking

We are looking for an experienced administrator to keep our client database up-to-date. You will have a background in a professional services environment, preferably in the Intellectual Property sector. You will have the following skills:

• Proficiency and experience with the Microsoft Office Suite (Word, Outlook and Excel)
• Accurate and timely data entry skills
• Well organised and efficient, with attention to detail and a “can do” attitude
• Excellent customer service skills
• Strong communication skills (both verbal and written)
• Excellent time management including the ability to prioritise conflicting tasks
• Preferably, experience using:
   -  the Inprotech case management system
   - the iManage document management system
   - the DocuSign digital signing system.

All necessary business, process and system training will be provided.

Culture and Benefits

Become a part of our inclusive and people-driven culture. At FB Rice you will be guided in a continuous learning environment, enabling you to grow and progress throughout your career.

Our team is key to providing the best patent and trademark services in Australia to our clients, therefore our focus has always been to develop a business that is a great place to work. We offer a range of excellent employee benefits such as:

• Hybrid working policy that encourages flexible working arrangements
• Reward and recognition program that recognises individual and team performance
• A Social Club which provides a wide range of activities throughout the year
• Health and Wellbeing program including access to our Employee Assistance Programme (EAP)

Working at FB Rice

At FB Rice we are known for our great workplace culture and the quality of our work. We make this a priority and pride ourselves in providing excellent customer service to the diverse range of interesting clients with which we work.  We offer a range of excellent employee benefits as well as opportunities for flexible working arrangements.

Recognised as Australia’s market leader by various national and international awards, we are a national firm with an international practice. With offices in Melbourne, Brisbane, Perth and Sydney, we pride ourselves on having a local touch with global reach. We recruit the best people, ensuring that excellence is achieved by having technical experts with great communication skills.

How to Apply

Please submit your cover letter and CV by clicking "Apply Now".

To be eligible for this position you must be fluent in English and have an ongoing right to work in Australia.

All expressions of interest are strictly confidential.

Only shortlisted candidates will be contacted.

FB Rice recognises the importance of a diverse and inclusive workplace, and encourages any interested candidates with the above-mentioned technical background and professional skills to apply. Please read our Inclusion and Diversity Statement on the FB Rice website at fbrice.com.au/careers.