The Client and Office Services Liaison is the key person ensuring the smooth operation of administrative functions and the effective delivery of client services. The primary function of this role is to provide high-quality, front-line representation of FB Rice by managing our front office at our Melbourne Office and fielding incoming calls.

This is a full-time position. The successful applicant is required to be based in the Melbourne office 5 days a week.

Daily responsibilities include

• To create a professional and welcoming experience for all employees, clients and visitors, including greeting, assisting and offering refreshments, as required.
• To ensure all facilities are kept in a clean, tidy and replenished state.
•  To effectively manage incoming emails and calls to reception in an efficient and helpful manner.
•  To distribute internal mail, deliver outgoing mail to the Post Office and file, photocopy and scan documents as required.
• To provide event coordination support for external and internal events.
• To provide general administration duties with a proactive approach to improving our front of office systems and processes.

What we are seeking

To be successful in this role it is a requirement that you have:

• Proficiency and experience with the Microsoft Office Suite (Word, Outlook and Excel)
• Accurate and timely data entry skills
• Proven organisational and time management skills
• Excellent customer service skills
• Strong communication skills (both verbal and written)
• Excellent time management including the ability to prioritise conflicting tasks

Preferred, but not essential:

• Experience in a professional services office

Culture and Benefits

Join our inclusive and people-focussed culture. At FB Rice, you’ll thrive in a continuous learning environment, fostering career growth.

Our team strives to provide the best patent and trademark services in Australia. We aim to be a great place to work, offering excellent employee benefits including:

• Reward and recognition program that recognises individual and team performance
• Paid parental leave
• A Social Club which provides a wide range of activities throughout the year
• Health and Wellbeing program including access to our Employee Assistance Program (EAP)

Working at FB Rice

Join a top-tier intellectual property firm recognised for its client experience and expertise. FB Rice serves a wide range of loyal local and international clients.

As a privately-owned firm dedicated to remaining partner-owned, we offer various employee benefits. You will have access to all team members, including partners, for career guidance and have the opportunity to participate in our mentoring program to grow personally and professionally.  

How to Apply

Please submit your cover letter and CV by clicking “Apply Now”.

To be eligible for this position, you must be fluent in English and have an ongoing right to work in Australia.

All expressions of interest are strictly confidential.

Only shortlisted candidates will be contacted.

FB Rice recognises the importance of a diverse and inclusive workplace, and encourages any interested candidates with the above-mentioned technical background and professional skills to apply. Please read our Inclusion and Diversity Statement on the FB Rice website at fbrice.com.au/careers.