Daily responsibilities include:

• Add and maintain core information for all parties involved in Intellectual Property matters (clients, associates, applicants, etc.) in our database
• Capture and update information such as name, address, contact details, employees, billing and renewal instructions.
• Maintain bespoke client standing instructions on the firm’s Intranet.
• Liaise with assistants and attorneys to ensure we maintain accurate and up-to-date client instructions.
• Manage the new client “Letter of Engagement” on-boarding process
• Perform conflict checking using our purpose-built software.
• Execute large portfolio updates requested by staff or clients.
• Assist staff with queries related to Names information.

Team Leader responsibilities include:

• Manage daily workflow of Client Information Administrators.
• Mentor and assist Administrators as needed.
• Continuously improve processes for receiving, adding, and maintaining Names.
• Provide timely and effective feedback to ensure high service levels.
• Attend team leader meetings and collaborate with other team leaders.

What we are seeking

We are looking for an experienced data entry administrator to lead a team of administrators in keeping our client database up-to-date. You will have a background in a professional services environment, preferably in the Intellectual Property sector. You will have the following skills:

• Proficiency and experience with the Microsoft Office Suite (Word, Outlook and Excel)
• Accurate and timely data entry skills
• Well organised and efficient, with attention to detail and a “can do” attitude
• Excellent customer service skills
• Strong communication skills (both verbal and written)
• Conflict management skills
• Excellent time management including the ability to prioritise conflicting tasks
• Ideally, experience using the Inprotech case management system
• Ideally, experience using the iManage document management system
• Ideally, experience using the DocuSign digital signing system.

Culture and Benefits

Become a part of our inclusive and people-driven culture. At FB Rice you will be guided in a continuous learning environment, enabling you to grow and progress throughout your career.

Our team is key to providing the best patent and trade mark services in Australia to our clients, therefore our focus has always been to develop a business that is a great place to work. We offer a range of excellent employee benefits such as:

• Hybrid working policy that encourages flexible working arrangements
• Paid Parental Leave
• Reward and recognition program that recognises individual and team performance
• A Social Club which provides a wide range of activities throughout the year
• Health and Wellbeing program including access to our Employee Assistance Programme (EAP)

Working at FB Rice

You will be joining a long-established and successful top tier intellectual property firm acknowledged for its client experience and expertise through a number of industry awards. FB Rice represents an extensive range of loyal local and international clients; with offices in Sydney, Melbourne, Perth, Brisbane, Adelaide and New Zealand.

As a privately-owned partnership that is committed to seeing the firm remain wholly owned by its partners, we are able to offer a variety of staff benefits as demonstrated above.

How to Apply

Please submit your cover letter and CV by clicking "Apply Now".

To be eligible for this position you must be fluent in English and have an ongoing right to work in Australia.

All expressions of interest are strictly confidential.

Only shortlisted candidates will be contacted.

FB Rice recognises the importance of a diverse and inclusive workplace, and encourages any interested candidates with the above-mentioned technical background and professional skills to apply. Please read our Inclusion and Diversity Statement on the FB Rice website at fbrice.com.au/careers.